UPDATE ON CORONAVIRUS (COVID-19)
Updated: May 19, 2020
The Close Up Foundation will be suspending programs until July 4, 2020, and we will continue to monitor the guidance of health and government officials to make decisions about future programs. Our outreach team will be working directly with the assigned lead teacher coordinator at schools to provide information on options for re-scheduling any affected programs. If you are a parent and/or student, please contact the teacher coordinator for your school for more information about your program. Thank you for your patience.
Since 1971, the non-profit, non-partisan Close Up Foundation has been a trusted civic education provider with the safety and security of the students and teachers being a top priority. We recognize the concern about the coronavirus (COVID-19) and want to assure you that Close Up is monitoring developments and following the guidance of health officials to protect the safety of our participants and staff.
For additional information on coronavirus, visit the Center for Disease Control and Prevention and World Health Organization websites. If you have any questions, please contact us at email@example.com.
What is the status of programs after July 4th?
We know that you are anxious about the status of your program and we ask for your patience. Close Up will continue to monitor updates from health and government officials to make decisions about future programs. Currently, we are extending final cancellation deadlines for future programs to give schools and parents more flexibility. We encourage you to continue monitoring our coronavirus update page for the latest info on Close Up programs and stay in touch with your school’s teacher coordinator.
When will I hear from Close Up regarding my options?
Our team is busy responding to questions, but you may experience longer than normal delays for customer service inquiries. Close Up’s outreach team is working hard to communicate with the teacher coordinator for each school to review options. Parents should contact the teacher coordinator for your school for additional information. We recognize that you may be frustrated, but we appreciate your patience during this unprecedented time. The situation is fluid and we are working with our travel vendors to stay up-to-date on the latest policy changes and allowances to pass along to schools and participants.
What happens if my school or district cancels?
If your school or district cancels your trip, your student can still participate in a Close Up program. Each year, Close Up welcomes thousands of students who participate with their schools, other organizations, and as individuals. Our dedicated team of educators and staff is committed to the safety, security and education of your students.
Will Close Up issue a refund?
Close Up is offering the option to move 100% of funds paid toward rescheduling for a future program. Our team is working with each school’s teacher coordinator to discuss potential rebooking, rescheduling, or refund options and parents should contact their teacher coordinator for additional information. In situations where a participant is unwilling or unable to take part in a rescheduled program, we are offering refund options that reflect our ability to acquire refunds for arrangements made in expectation of participants. This unprecedented situation is fluid, and we are working with our travel vendors to stay up-to-date on the latest policy changes and allowances to pass along to schools and participants. Airline refund policies can vary by carrier. To gain more insight on the group booking process , please click here.
Due to volume, you may experience longer than normal delays for processing refunds, so we appreciate your patience during this process. Refunds will be issued to the original method of payment and take about three weeks to process.
Does Close Up offer travel insurance?
Participants can purchase travel insurance through Travel Guard International to protect against delays, flight cancellations, and other travel-related issues, including illness that may prevent passengers from traveling. To purchase travel insurance from Travel Guard, please select “TOUR/AIR PACKAGE” in the Airline field and “CLOSE UP FOUNDATION” from the list of Tour Operators after selecting “to purchase an insurance package”. If you have purchased travel insurance and are no longer participating in a Close Up program, you must cancel your trip and inform Travel Guard of the trip cancellation prior to the departure date.
How is Close Up supporting remote learning for schools and teachers?
During this unprecedented time, Close Up is committed to supporting schools as they implement remote learning. Close Up is compiling free resources, lesson plans, and virtual learning experiences to engage students in meaningful dialog about current issues and practice critical citizenship skills. Check out Close Up’s resources and virtual learning opportunities available for teachers.